ALSC FAQ page
Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2023 that
Transparent and Customized Cost Estimates for Canadian Document Processing At Global Document Solutions, we understand the importance of transparency and tailored cost estimates for processing your Canadian documents. Our fees are broken down into individual steps, allowing you to have a clear understanding of the costs involved. To receive a cost estimate based on your
Once your documents have been fully processed, you will receive an email update using our Order Status Tracker. The email will contain an estimated delivery date along with the courier details and tracking information. Using the tracking number with the courier/mail service that you had selected earlier in the process will give you the most
Yes, Global Document Solutions is proud to be the first service provider in Canada to allow clients to track their documents every step of the way. Once your documents arrive at our Ottawa Headquarters you will be given a unique order number which you can use along with your email address to view the status
Yes, indeed. Over time, we've adapted to the fact that a significant portion of our clientele resides outside our immediate vicinity or even beyond the borders of Canada. As a result, we've designed processes that are straightforward and easy to follow, regardless of whether our clients are just around the block or located halfway around
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to
No this is not possible due to the various rules that Global Affairs Canada and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready for processing
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better
To initiate the authentication and legalization process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as
You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
This question comes up often as many of our clients have been told to get an Apostille for their Canadian document and then find out that it is not possible to get an Apostille Stamp in Canada. Since Canada has not signed the Hague Apostille Certificate Convention our government does not issue them. If you
There are multiple reasons that Global Affairs Canada may decline to authenticate documents. In most cases, it may be due to the document missing an original signature or stamp, or the signature cannot be verified. Global Affairs Canada will not Authenticate documents issued by religious institutions such as baptismal certificates or religious marriage certificates. Global
No, an Authentication from Global Affairs Canada does not expire. Although the Authentication remains valid the contents of your document may expire and/or the Embassy of the country where you wish to use the document may require that the document has been issued within a certain timeframe in order to process.
Global Document Solutions has Service Centers across Canada in most major cities, where you can drop off documents in person on appointment and pick them up upon completion. All documents received at our Service Centers will be forwarded to our Ottawa Headquarters, as Global Affairs Canada only has an authentication office in Ottawa. Contact us
Global Document Solutions assists clients daily from around the world to authenticate their documents at Global Affairs Canada. If you are outside of Canada, it can be difficult to navigate the Authentication process for your documents. Contact Global Document Solutions to help you get your documents authenticated while being outside of Canada.
Yes, our experienced agents attend in person at both Global Affairs Canada Authentication Services Section and your required embassy in Ottawa. This allows us to ensure that your document meets the requirements of Global Affairs Canada and the embassy, and to confirm with the embassy how long the legalization is expected to take ensuring that
Depending on what document you have to process, Global Affairs Canada will have different requirements as to whether the document must be an original or a certified true copy made by a Canadian Notary Public. Vital Statistics documents must be original documents that have been issued by the provincial or territorial Vital Statistics office. Either
Yes, Global Affairs can authenticate either your original Canadian degree-diploma or a notarized copy the choice is yours. Many of our clients choose to have a notarized copy made for authentication since it saves the processing and stamping on your original. This helps keep the original in pristine condition for future use but also raises
A Commissioner for Oaths in Canada is generally not authorized to certify a true copy of a document, where their authority is governed by the province or territory of appointment. A Commissioner for Oaths is generally only authorized to witness signatures for certain documents such as a Statutory Declaration or an Affidavit. When you require
Yes, in most cases the requesting party in the country you will be using the document will provide you with it in the native language. This happens because documents containing a foreign language are usually governed by the laws of the country in which they will be used. Before explaining, it is important to know
No. If you are only using our Authentication Services once completed the authenticated document will only be returned to you or a third-party individual who can accept the sensitive document on your behalf. This is done for privacy and security reasons amongst others.
Yes, there is no Global Affairs Canada Authentication Services Section office in Vancouver, Victoria, Calgary, Edmonton, Regina, Winnipeg, Toronto, Montreal, Quebec City, Fredericton, Charlottetown, Halifax, or St. John’s. Canadian documents can only be federally authenticated at Global Affairs Canada Authentication Services Section located in Ottawa close to our office. As the first provider of authentication
No, in fact, Global Affairs Canada Authentication Services Section will not authenticate provincial authentication signatures. In order for your document to be authenticated, it must have a signature that is in the Global Affairs Canada registry and falls within their requirements for processing. In a few cases, the embassy or consulate may ask that you
Even if the documents are identical, they would be considered two documents. Documents are calculated by volume, not by content. Another way to consider it would be that if you require both identical documents to be processed then each would need its own Authentication and Legalization stamp making them two separate documents.
All Canadian education documents, like a degree or diploma, must be sent for attestation to the UAE Embassy here in Ottawa or the UAE Consulate in Toronto depending on where you went to school. We call this step Legalization in Canada, but it means the same as Attestation in the UAE. Before you Attest your