What are your opening hours and which holidays are you closed?

Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2024 that

Can I submit my documents at one of your Global Document Solutions service centers without an appointment or before first speaking with a Global Document Solutions agent?

No this is not possible due to the various rules that Global Affairs Canada, provincial departments and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready

Can someone bring my documents to your office on my behalf?

Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better

Do I need to fill out a form?

To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide

Who can I contact if I still have questions?

You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.

Can my documents be declined for authentication?

There are multiple reasons that Global Affairs Canada may decline to authenticate documents. In most cases, it may be due to the document missing an original signature or stamp, or the signature cannot be verified. Global Affairs Canada will not Authenticate documents issued by religious institutions such as baptismal certificates or religious marriage certificates. Global

Do authentication stamps and signatures expire?

No, an Authentication from Global Affairs Canada does not expire. Although the Authentication remains valid the contents of your document may expire and/or the Embassy of the country where you wish to use the document may require that the document has been issued within a certain timeframe in order to process.

Can I authenticate my documents somewhere else in Canada?

Global Document Solutions has Service Centers across Canada in most major cities, where you can drop off documents in person on appointment and pick them up upon completion. All documents received at our Service Centers will be forwarded to our Ottawa Headquarters, as Global Affairs Canada only has an authentication office in Ottawa. Contact us

How can I authenticate my documents if I am outside of Canada?

Global Document Solutions assists clients daily from around the world to authenticate their documents at Global Affairs Canada. If you are outside of Canada, it can be difficult to navigate the Authentication process for your documents. Contact Global Document Solutions to help you get your documents authenticated while being outside of Canada.

Do you authenticate original documents or copies?

Depending on what document you have to process, Global Affairs Canada will have different requirements as to whether the document must be an original or a certified true copy made by a Canadian Notary Public. Vital Statistics documents must be original documents that have been issued by the provincial or territorial Vital Statistics office. Either

Can a Commissioner for Oaths certify a true copy of a document?

A Commissioner for Oaths in Canada is generally not authorized to certify a true copy of a document, where their authority is governed by the province or territory of appointment. A Commissioner for Oaths is generally only authorized to witness signatures for certain documents such as a Statutory Declaration or an Affidavit. When you require

Is the Global Affairs Canada Authentication Services Section in Ottawa the only federal document authentication office?

Yes, there is no Global Affairs Canada Authentication Services Section office in Vancouver, Victoria, Calgary, Edmonton, Regina, Winnipeg, Toronto, Montreal, Quebec City, Fredericton, Charlottetown, Halifax, or St. John’s. Canadian documents can only be federally authenticated at Global Affairs Canada Authentication Services Section located in Ottawa close to our office. As the first provider of authentication

What happens after I send my documents to you?

Once you have sent your documents to Global Document Solutions and your package is received in our Ottawa Headquarters, you will receive an email with your unique Global Document Solutions Order Number and details of your file with our Online Order Status Tracker, which you can use to check the most current status of your

Is it possible for me to arrange for a document that requires apostille or authentication to be sent directly to your office by another party, in the event that I am unable to send it myself?

Yes. Some clients find it convenient to use our address for the forwarding of their requested document as it saves them valuable time with the apostille or authentication and legalization process. We only ask that before your document is received at our office you complete our Order Form with your particular request details and forward

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