FAQs

Do I need to fill out a form?

To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide

Who can I contact if I still have questions?

You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.

Can my documents be declined for authentication?

There are multiple reasons that Global Affairs Canada may decline to authenticate documents. In most cases, it may be due to the document missing an original signature or stamp, or the signature cannot be verified. Global Affairs Canada will not Authenticate documents issued by religious institutions such as baptismal certificates or religious marriage certificates. Global

Do authentication stamps and signatures expire?

No, an Authentication from Global Affairs Canada does not expire. Although the Authentication remains valid the contents of your document may expire and/or the Embassy of the country where you wish to use the document may require that the document has been issued within a certain timeframe in order to process.

Can I authenticate my documents somewhere else in Canada?

Global Document Solutions has Service Centers across Canada in most major cities, where you can drop off documents in person on appointment and pick them up upon completion. All documents received at our Service Centers will be forwarded to our Ottawa Headquarters, as Global Affairs Canada only has an authentication office in Ottawa. Contact us

How can I authenticate my documents if I am outside of Canada?

Global Document Solutions assists clients daily from around the world to authenticate their documents at Global Affairs Canada. If you are outside of Canada, it can be difficult to navigate the Authentication process for your documents. Contact Global Document Solutions to help you get your documents authenticated while being outside of Canada.

Do you authenticate original documents or copies?

Depending on what document you have to process, Global Affairs Canada will have different requirements as to whether the document must be an original or a certified true copy made by a Canadian Notary Public. Vital Statistics documents must be original documents that have been issued by the provincial or territorial Vital Statistics office. Either

Can a Commissioner for Oaths certify a true copy of a document?

A Commissioner for Oaths in Canada is generally not authorized to certify a true copy of a document, where their authority is governed by the province or territory of appointment. A Commissioner for Oaths is generally only authorized to witness signatures for certain documents such as a Statutory Declaration or an Affidavit. When you require

Is the Global Affairs Canada Authentication Services Section in Ottawa the only federal document authentication office?

Yes, there is no Global Affairs Canada Authentication Services Section office in Vancouver, Victoria, Calgary, Edmonton, Regina, Winnipeg, Toronto, Montreal, Quebec City, Fredericton, Charlottetown, Halifax, or St. John’s. Canadian documents can only be federally authenticated at Global Affairs Canada Authentication Services Section located in Ottawa close to our office. As the first provider of authentication

What happens after I send my documents to you?

Once you have sent your documents to Global Document Solutions and your package is received in our Ottawa Headquarters, you will receive an email with your unique Global Document Solutions Order Number and details of your file with our Online Order Status Tracker, which you can use to check the most current status of your

Is it possible for me to arrange for a document that requires apostille or authentication to be sent directly to your office by another party, in the event that I am unable to send it myself?

Yes. Some clients find it convenient to use our address for the forwarding of their requested document as it saves them valuable time with the apostille or authentication and legalization process. We only ask that before your document is received at our office you complete our Order Form with your particular request details and forward

Can Global Affairs Canada authenticate a digital scan or photocopy of my document?

Authenticating Documents: Originals and Notarized Copies Accepted by Global Affairs Canada When it comes to document authentication, Global Affairs Canada accepts two types of submissions: the original document with an official signature recognized by them, or a notarized copy made by a Canadian Notary. It is important to note that the physical presence of the

Do I need a Canadian Notary to notarize my document before it can be authenticated at Global Affairs?

Notarization of Canadian Documents: Ensuring Authenticity for International Use In certain instances, preserving the pristine condition of your original Canadian document becomes paramount, necessitating the creation of a notarized copy. The need for notarization arises when the document lacks an official signature recognized by Global Affairs Canada. In such cases, obtaining a notarized version of

My document is not in English or French does this matter for Authentication of Documents?

Importance of Translations for Document Authentication and Legalization The short answer is, yes, it does matter. When it comes to authenticating a foreign language document, Global Affairs Canada has specific requirements. They will only authenticate such documents if they are accompanied by a notarized translation in English or French, prepared by a certified Canadian translator.

If I go to a Global Document Solutions service center can I have my document authenticated while I wait?

Seamless Document Authentication Services Across Canada with Global Document Solutions At Global Document Solutions, we understand the importance of regional accessibility and streamlined document authentication services. To cater to our clients' needs, we have established Global Document Solutions service centers in various locations across Canada. Our Service Centers, strategically located in Victoria, Vancouver, Surrey, Calgary,

Why should I use Global Document Solutions legalization services?

The process of preparing a document for international recognition can be significantly complicated by the legalization phase. This critical juncture is a specialty of ours at Global Document Solutions, where our three decades of industry experience come into play. Even for us, with our extensive diplomatic connections, keeping abreast of the ever-evolving legalization requirements imposed

How long does it take to legalize my document and is the processing time included in the Global Document Solutions authentication service speed that I choose?

Legalization processing time is dependent on the specific embassy which varies widely from country to country. The Legalization processing times are in addition to the Global Document Solutions authentication service speed that you choose. Your agent will provide you what the current estimated legalization processing time is when you confirm the use of our services.

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